Steven Roberts: architecture's aim is not to meet your expectations but exceed them.
We recognise that in these commercial times value is of prime importance but value can be added to a construction project in a wide variety of ways some of which are tangible, for instance:
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• reduced down time or earlier returns due to an improved design and/or construction period
• improved returns due to a more efficient design that maximises the potential of the site
• reduced construction costs due to a more efficient method of construction
• reduced maintenance or running costs due to specification and quality control
and some are intangible; an accountant or quantity surveyor cannot put a figure against quality of space or an improved townscape but for the people who use that space, be it their home, their workspace or place of education, a shop, a recreation building or just somewhere that they are passing by or through, the quality of the building and its design will have an impact and therefore be of value. If that intangible quality makes them want to stay or return, or makes them more productive or more efficient that value may then become tangible.
By meeting all of your targets on time and on budget and by providing that something extra we hope that you will return. We want you to become a repeat client or to recommend us to your friends and colleagues.
Repeat business and recommendations are the benchmarks by which we will measure our success.